When Will My Order Arrive?
At checkout, you get to CHOOSE when your order arrives. We deliver Tuesday through Friday for all orders. All LIVE LOBSTER and FRESH SEAFOOD orders must be placed before 9:00 AM EST for delivery the next day. All FROZEN orders must be placed by 12:00 PM EST for delivery the next day. Delivery times will vary, we can not guarantee a delivery time for any order. During the holiday season, deliveries may be as late as 8-9pm in rural areas.
When expecting the arrival of perishables, we recommend that you be prepared for this, by setting up notifications of delivery updates.
The Fedex Tracking Number for your shipment will be emailed to you on the evening your order is picked up.
NOTE: There is a good chance the delivery driver will NOT knock upon arrival; although we request that they knock. Check often and refer to your tracking # status.
Holiday Shipping Schedule 2023
In observance of the many National Holidays and our shipping carrier's schedules, we will not be shipping orders for delivery on the following dates;
- Sunday April 9th (Easter)
- Sunday May 14th (Mother’s Day)
- Monday May 29th (Memorial Day)
- Tuesday May 30th
- Monday July 3rd
- Tuesday July 4th (Independence Day)
- Wednesday July 5th
- Monday September 4th (Labor Day)
- Tuesday September 5th
- Thursday November 23rd (Thanksgiving Day)
- Friday November 24th
- Saturday November 25th
- Monday December 25th (Christmas Day)
- Tuesday December 26th
- Monday January 1st 2024 (New Years Day)
- Tuesday January 2nd 2024
**For any delivery date questions, EMAIL US.
Total shipping fees will be calculated at checkout, based on your address. The total ship fee will vary between $19.99 and $34.99 depending on which product(s) you select. 100% of our orders ship from Maine.
***Saturday arrival is an extra fee of $15, above and beyond other ship rates. Free Shipping offers will incur a $15 fee for Sat deliveries.*** Alaska and Hawaii orders, please call us to place your orders, shipping rates will be quoted.
Orders ship via FedEDX; overnight, 2day, and ground (in some areas). We are unable to ship to APO/FPO, P.O. Boxes, rural routes, and destinations outside the U.S.A. If you're unsure about delivery to your address, please contact us prior to placing your order. We ship all packages with Authorized Release. Meaning the Package may be left by the carrier at your door if the carrier feels it is safe and secure to do so. Please note, the drivers are asked to knock and may not do so. Refer to the tracking number status with FedEX. We recommend that you make arrangements to have someone available for delivery. Packages that are not left at the door will be returned to the station for re-delivery the following day or available for pick up at the local carrier's station. Please be aware that we do not guarantee products after the first attempt of delivery.
Get Maine Lobster is not responsible for packages that are delayed due to inclement weather, however, we do our best to track potential weather systems that could effect your order. Get Maine Lobster reserves the right to hold or release orders based upon the probability of your order arriving on-time and fresh.
Customers are held responsible to input their correct SHIPPING ADDRESS. This includes Name, Street, City, State and Zip Code. Once the shipment has been picked up by FedEX, there will be a $17 address change fee charged to update the corrected address once the order is in FedEx' possession. We will not refund or reimburse those orders that were not delivered on time due to an incorrect address.
Note: we are not responsible for shipments that are stolen from residence after delivering.
Important Holiday 2023 Information:
Get Maine Lobster will be fulfilling thousands of orders daily during this holiday season. We are grateful for the opportunity to delight so many customers with fine Maine lobster and seafood. With the increased volume and limitations of the carriers, we will likely be capped by our carrier to a certain amount of orders per day that we can ship. We highly recommend ordering well in advance, and if you’re ordering frozen products to have them delivered sooner than later. You can easily store them in your freezer until ready to use.
Last year Fedex paused their commit time guarantee from Nov 2021 through Mid-Jan 2022. This is likely to happen again this year, which means your shipment can be delivered at any time of the day during the peak holiday season, due to the high volume they are handling.
If timing is critical for your order, we recommend you have it delivered the day before your planned experience. With that, GML can not guarantee delivery of your shipment within the commit time shown on your Fedex tracking details.
Due to the extremely high volume of orders being packed and shipped, order changes must be done at least 48 hours in advance, during this holiday season. Shipping labels are being printed at least 2 days in advance of your order shipping date. If your order shipping label has already been printed, it’s highly unlikely we’ll be able to make any changes. We will not be able to add additional items to any order or modify the quantity or size. Any address corrections, after the label has been printed will need to be done by a GML representative with Fedex online. GML can not guarantee that an address correction does not cause a delay in delivery.