When Will My Order Arrive?
At checkout, you get to CHOOSE when your order arrives. We deliver Tuesday through Saturday for all orders. Live Lobster and Fresh seafood orders must be placed before 9:00 AM EST for arrival the next day. Frozen orders must be ordered by 11:59am for arrival the next day. Delivery times will vary, we can not guarantee a delivery time for any order. During the holiday season, deliveries may be as late as 8-9pm in rural areas.
To find out if your zip code has Saturday deliveries, select a Saturday from the calendar at checkout and then proceed to enter your zip code to have it verified. When expecting the arrival of perishables, we recommend that you be prepared for this, by setting up notifications of delivery updates.
The UPS Tracking Number for your shipment will be emailed to you on the afternoon your order is picked up.
NOTE: There is a good chance the delivery driver will NOT knock upon arrival; although we request that they knock. Check often and refer to your tracking # status.
Holiday Shipping Schedule 2020
In observance of the many National Holidays and our shipping carrier's schedules, we will not be shipping orders for delivery on the following dates;
Monday May 25th (Memorial Day), Tuesday May 26th, Saturday July 4th (Independence Day), Monday September 7th (Labor Day), Tuesday September 8th, Thursday November 26th (Thanksgiving Day), Friday November 27th, Saturday November 28th, Friday December 25th (Christmas Day), Saturday December 26th, Friday January 1st 2021 (New Year’s Day), Saturday January 2nd 2021.
**For any delivery date questions, EMAIL US.
UPS My Choice
Customers can sign up for free for UPS My Choice.
UPS My Choice gives you the flexibility and control over your home deliveries.
Please make sure you read all the terms when signing up to take control of your deliveries using UPS My Choice. Once a change has been made on the recipients behalf, Get Maine Lobster is not responsible for any delays or exceptions that occur thereafter.
Total shipping fees will be calculated at checkout, based on your address. The total ship fee will vary between $19.99 and $34.99 depending on which shipping state you select. 100% of our orders ship from Maine, using overnight shipping.
***Saturday arrival is an extra fee of $15, above and beyond other ship rates. Free Shipping offers will incur a $15 fee for Sat deliveries.*** Alaska and Hawaii orders, please call us to place your orders, shipping rates will be quoted.
Orders ship via UPS; overnight, 2day, and ground (in some areas). We are unable to ship to APO/FPO, P.O. Boxes, rural routes, and destinations outside the U.S.A. If you're unsure about delivery to your address, please contact us prior to placing your order. We ship all packages with Authorized Release. Meaning the Package may be left by the carrier at your door if the carrier feels it is safe and secure to do so. Please note, the drivers are asked to knock and may not do so. refer to the tracking number status with UPS. We recommend that you make arrangements to have someone available for delivery. Packages that are not left at the door will be returned to the station for re-delivery the following day or available for pick up at the local carrier's station. Please be aware that we do not guarantee products after the first attempt of delivery.
Get Maine Lobster is not responsible for packages that are delayed due to inclement weather, however, we do our best to track potential weather systems that could effect your order. Get Maine Lobster reserves the right to hold or release orders based upon the probability of your order arriving on-time and fresh.
Customers are held responsible to input their correct SHIPPING ADDRESS. This includes Name, Street, City, State and Zip Code. Once the shipment has been picked up by UPS, there will be a $15 address change fee charged to update the corrected address once the order is in UPS' possession. We will not refund or reimburse those orders that were not delivered on time due to an incorrect address.
Note: we are not responsible for shipments that are stolen from residence after delivering.