When Will My Order Arrive?
At checkout, you get to CHOOSE when your order arrives. We deliver Tuesday through Saturday for all orders. Orders must be placed before 9:30 AM EST for arrival the next day. Orders usually deliver before 12 noon local time in most areas. Rural address deliveries may be later in the day. A Saturday arrival may not be available in all areas.
To find out if your zip code has Saturday deliveries, select a Saturday from the calendar at checkout and then proceed to enter your zip code to have it verified. When expecting the arrival of perishables, we recommend that you be prepared for this, by setting up notifications of delivery updates.
The UPS Tracking Number for your shipment will be emailed to you on the afternoon your order is picked up.
NOTE: There is a good chance the delivery driver will NOT knock upon arrival; although we request that they knock. Check often and refer to your tracking # status.
Holiday Shopping Schedule 2019
In observance of the many National Holidays and our shipping carrier's schedules, we will not be shipping orders for delivery on the following dates;
Monday May 27th (Memorial Day), Tuesday May 28th, Thursday July 4th (Independence day), Friday July 5th, Monday September 2nd (Labor Day), Tuesday September 3rd, Thursday November 28th (Thanksgiving Day), Friday November 29th, Saturday November 30th, Wednesday December 25th (Christmas Day), Thursday December 26th, Wednesday January 1st 2020 (New Year’s Day), Thursday January 2nd 2020.
**For any delivery date questions, EMAIL US.
UPS My Choice
Customers can sign up for free for UPS My Choice.
UPS My Choice gives you the flexibility and control over your home deliveries.
Please make sure you read all the terms when signing up to take control of your deliveries using UPS My Choice. Once a change has been made on the recipients behalf, Get Maine Lobster is not responsible for any delays or exceptions that occur thereafter.
Total shipping fees will be calculated at checkout, based on your address. The total ship fee will vary between $25 and $55 depending on which shipping state you select. 100% of our orders ship from Maine, using overnight shipping.
***Saturday arrival is an extra fee of $15, above and beyond other ship rates. Free Shipping offers will incur a $15 fee for Sat deliveries.*** Alaska and Hawaii orders, please call us to place your orders, shipping rates will be quoted.
ALL ORDERS ship via UPS Overnight Service. We are unable to ship to APO/FPO, P.O. Boxes, rural routes, and destinations outside the U.S.A. If you're unsure about delivery to your address, please contact us prior to placing your order. We ship all packages with Authorized Release. Meaning the Package may be left by the carrier at your door if the carrier feels it is safe and secure to do so. Please note, the drivers are asked to knock and may not do so. refer to the tracking number status with UPS. We recommend that you make arrangements to have someone available for delivery. Packages that are not left at the door will be returned to the station for re-delivery the following day or available for pick up at the local carrier's station. Please be aware that we do not guarantee products after the first attempt of delivery.
Get Maine Lobster is not responsible for packages that are delayed due to inclement weather, however, we do our best to track potential weather systems that could effect your order. Get Maine Lobster reserves the right to hold or release orders based upon the probability of your order arriving on-time and fresh.
Customers are held responsible to input their correct SHIPPING ADDRESS. This includes Name, Street, City, State and Zip Code. Once the shipment has been picked up by UPS, there will be a $15 address change fee charged to update the corrected address once the order is in UPS' possession. We will not refund or reimburse those orders that were not delivered on time due to an incorrect address.
Note: we are not responsible for shipments that are stolen from residence after delivering.