Anytime! Get Maine Lobster is open 24/7.

- All LIVE LOBSTER and FRESH SEAFOOD orders ship via Priority Overnight or Next Day Air service. You will select your delivery date from the calendar at checkout.

- All FROZEN LOBSTER TAIL, FROZEN LOBSTER MEAT, LOBSTER ROLL and APPETIZER orders ship via 2nd Day Air or Ground service (depending on your location). These frozen orders ship within 1-3 business days.

For LIVE LOBSTER and FRESH SEAFOOD orders, we recommend placing orders at least a few days (or weeks) in advance of your requested delivery date. The cut off time for a Live Lobster or Fresh Seafood order to be shipped the same day is 9:00am Eastern Standard Time. Frozen orders must be placed by 6am EST for shipping within 1-3 days.

All live and fresh orders ship via UPS or FedEx Overnight Service and typically arrive earlier in the day (in urban areas). Shipments may be delivered later in the day, during the holiday season. Rural areas may see deliveries later in the day and as late as 8-9pm local time.

**Saturday deliveries are available in most areas and do incur an additional $25 at checkout once selected and verified.

We've reached the point called Nexus, where we are liable for sales tax in certain cities, states and counties. Every area is different, and some of our products are taxable and some not. If you have any questions, please reference this page or feel free to contact us.

A few possibilities;

– You may have selected the incorrect product. Check that you’ve selected the exact package that your certificate/voucher is for. Ensure that you select the correct quantity or dinner package.

– You might have entered the code incorrectly. Refer back to the code you were provided and enter it exactly as it is without any spaces.

– You may be trying to order a Special we have listed. Unfortunately, Specials will not allow for a discount code to be applied. Email or call us for details.

– Your code may have expired and needs to be updated by us. Please email us the code at EMAIL US.

If the code still does not work, EMAIL US and we’ll get back to you with details and answers.

ONCE YOU HAVE SELECTED THE PACKAGE/PRODUCT YOU’D LIKE, PLEASE FOLLOW THE STEPS OUTLINED BELOW;Click Add to CartAdd any product(s) you’d like to include from the ADD TO YOUR FEAST or POPULAR ADDITIONS optionsClick CHECKOUT or MY CART, when ready to complete the orderSelect your delivery date from the calendar and click UPDATEEnter gift certificate or redemption code from voucher and click updateEnter email address and billing and shipping addressesReview the order totalEnter credit card detailsReview your order details and shipping address and click COMPLETE MY ORDEROnce successfully accepted, you’ll receive a Transaction results page and a receipt in your inbox

Yes you will! UPS will email you in the afternoon or early evening the day your order ships out. As we ship all orders via UPS Overnight Service, all orders ship the day prior to the delivery date you selected. If you do not locate your tracking number by the delivery date you selected, EMAIL US and we’ll locate it for you.

When you receive a food item marked “Keep Refrigerated” or “Perishable,” open it immediately and check its temperature. The food should arrive frozen or partially frozen with ice crystals still visible or at least refrigerator cold — below 40 °F as measured with a food thermometer. Even if a product is smoked, cured, vacuum-packed, and/or fully cooked, it is still a perishable product and must be kept cold. If perishable food arrives warm — above 40 °F as measured with a food thermometer — notify us. Do not eat or taste suspect food.

YES. However, you will need to cook any dead lobster within 8 hours of discovering a lobster died.  Remove the rubber bands from the claws of the dead (or suspected dead) lobster or cook it in a separate pot to distinguish it from the live lobsters. Its meat should be just as firm as the rest. If the meat is spoiled, it will be crumbly. If you receive a dead lobster, please take photographs of the product and EMAIL US.

It can be difficult to tell the difference between a dead lobster or simply a sluggish lobster after being shipped. A good test is to gently touch the lobster’s eye and see if it moves. If there are no signs of life, don’t give up yet! A lobster does not have to be alive at the exact moment you are cooking it to still be good. The lobster’s temperature and the length of time it has been dead are the important factors to consider when deciding if a lobster is edible or not.

COOK IT! Remove the rubber bands from the claws of the dead (or suspected dead) lobster or cook it in a separate pot to distinguish it from the live ones.

It is completely safe to cook live and dead lobsters together. Fully cook the lobster according to the instructions provided with your order or on this site. When your lobsters are cooked, check the consistency of the tail meat. If the meat appears firm, it is okay to eat it! If the meat is watery, loose and mushy, it should be discarded.

You will want to cook your lobsters the day they arrive. GML is not responsible for lobsters that are kept overnight or longer and have died.

If you wish to keep the lobsters refrigerated overnight for one day, you may be successful. However, there is no guarantee of this as we recommend cooking on the same day of delivery.

YES. All online orders are encrypted and your credit card information is not stored. You will notice “https” when you’re checking out; this ensures the checkout is secure.

NOTE: if you checkout with Paypal and use an e-check, we will not be able to ship your order until the check clears. 

Lobsters can either be cooked live or killed prior to cooking. CLICK HERE for prep tips.

1. Are the eggs inside the tail edible?
Yes. However, if the eggs are black, it means your lobster is not cooked enough. Cook the lobster until the eggs turn RED! Red eggs, or “lobster caviar,” are delicious and fine to eat.

2. What about the green stuff  (tomalley)?
Tomalley is the liver of the lobster, located between the tail and the body. Many people love it and consider it a delicacy. Some do not like it and discard it.

3. What is the white stuff on the lobster meat?
That is the fat from the lobster, which can stick to the meat. It is normal and can be eaten or discarded. If you’re preparing cooked lobster meat for later, a great way to remove the fat is by placing the cooked meat in a bath of salty water and gently rubbing it off.

EMAIL is best @ info@getmainelobster.com. Office Hours 8 A.M. EST 8 P.M. EST.

Check your email inbox. Get Maine Lobster both email you the tracking number on the evening your order has shipped. 

For Order corrections/changes EMAIL us at info@getmainelobster.com

For Coupon Issues, EMAIL us at info@getmainelobster.com

For ALL other Inquiries, Call: 866-562-4817

Hours of Operation
Mon – Fri: 8am EST through 8pm EST
Sat and Sun: Hours will vary. Email, chat and phone availability