Curious, Candid & Loyal — What We Heard from You About Goldbelly
When we announced our upcoming partnership with Goldbelly, we wanted to hear directly from you — our most loyal customers — before anything goes live. And you delivered.
WE GO LIVE ON HALLOWEEN (10/31/2025) AT 11 AM EST
Hundreds of you took the time to share your honest thoughts, questions, and excitement. The results were clear, heartfelt, and — in true Get Maine Lobster fashion — refreshingly candid.
The Curve of Curiosity
Here’s what we found:
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55% said you’re fully on board — some of you even said, “I don’t care where it’s sold, just send me that Maine lobster!”
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35% said you’re open but have questions, wanting to understand how pricing, delivery, and loyalty perks will work.
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10% voiced concern, mainly about Goldbelly’s reputation for being pricey or complex.
That curve tells a beautiful story — one of curiosity, loyalty, and thoughtful honesty. It’s exactly why we wanted to hear from you first.
What We’re Doing with Your Feedback
Your words helped us sharpen our focus. Here’s what’s coming next:
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Pricing clarity: We’ve actually reduced prices on several of your favorites.
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Control: We’re still at the helm — every offer, product, and experience is crafted by our team in Maine.
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Partnership purpose: Goldbelly brings national logistics and customer-service power. We bring the lobster, legacy, and love.
Together, that means seamless service, thoughtful improvements, and the same craftsmanship and care you’ve always known from Get Maine Lobster.
Our Promise
We’ll keep improving, listening, and delivering unforgettable moments around the dinner table. You’ve shaped this next chapter with your feedback — and for that, we’re endlessly grateful.
From all of us at Union Wharf, thank you for helping us navigate this exciting transition. You are the heart of Get Maine Lobster — and we’re committed to earning that trust with every order.
Customer Feedback FAQ
Q: Will prices go up with Goldbelly?
We’ve actually reduced prices on several of your favorite products — and here’s why that matters.
With our new Goldbelly-powered shop, shipping fees will now range between $20 and $35, depending on where you live. While Goldbelly won’t start off offering free shipping on orders over $200, we’ve adjusted our product pricing to offset that cost — making sure your overall value remains strong.
Our commitment hasn’t changed: to deliver the highest quality, at the greatest value, with care and convenience that’s unmatched.
Q: Are we still buying directly from Get Maine Lobster?
Yes! Same crew, same wharf, same lobster — we’ve just partnered with Goldbelly for better technology, faster shipping, and expanded customer service.
Q: Why partner with Goldbelly at all?
They’re exceptional at logistics and support. We’re exceptional at crafting Maine’s finest seafood experiences. Together, we can serve you faster, smoother, and with even more care.
Q: Will my points, gift cards, and customer service remain the same?
Absolutely. Everything transfers, and we’ve added more ways to reach us — phone, chat, email, or text. CLICK HERE for more information.
Q: What if I preferred the old way of ordering?
That’s okay — this will still feel familiar. The difference is better delivery tracking, and a checkout that’s more seamless.