When do I place my order?

Anytime! In STEP #1 at Checkout, you can select your delivery date of choice from the calendar that pops up. We recommend placing orders at least a few days in advance of your requested delivery date. The cut off time for an order to be shipped the same day is 9:30 am Eastern Standard Time.

All orders ship via UPS Overnight Service and typically arrive earlier in the day. Rural areas may see deliveries later in the day and as late as 8pm local time.

**Saturday deliveries are available in most areas and do incur an additional $15 at checkout once selected and verified.

Why is my code not working at checkout?

A few possibilities;

- you may have selected the incorrect product. Check that you’ve selected the exact package that your certificate/voucher is for. Ensure that you select the correct quantity or dinner package.

- you might have entered the code incorrectly. Refer back to the code you were provided and enter it exactly as it is without any spaces.

- you may be trying to order a Special we have listed. Unfortunately, Specials will not allow for a discount code to be applied. Email or call us for details.

- your code may have expired and needs to be updated by us. Please email us the code at EMAIL US.

If the code still does not work, EMAIL US and we’ll get back to you with details and answers.

 

How to I redeem a Gift Certificate or Daily Deal Voucher?

Once you have selected the package/product you’d like, please follow the steps outlined below;

  1. Click Add to Cart
  2. Add any product/s you’d like to include from the ADD TO YOUR FEAST options
  3. Click CHECKOUT or MY CART, when ready to complete the order
  4. STEP 1, select your delivery date from the calendar
  5. STEP 2, enter gift certificate or redemption code from voucher and click update
  6. STEP 3, select Shipping State
  7. STEP 4, review the order total
  8. STEP 5, enter billing and shipping addresses
  9. Review addresses and click COMPLETE MY ORDER
  10. Once successfully accepted, you’ll receive a Transaction results page and a receipt in your inbox

Will I receive a tracking number when my orders ships out?

Yes you will! UPS will email you on the afternoon or early evening the say your order ships out. As we ship all orders via UPS Overnight Service, all orders ship the day prior to the delivery date you selected. If you do not locate your tracking number by the delivery date you selected, EMAIL US and we’ll locate it for you.

Receiving Frozen Products:

When you receive a food item marked “Keep Refrigerated” or “Perishable,” open it immediately and check its temperature. The food should arrive frozen or partially frozen with ice crystals still visible or at least refrigerator cold — below 40 °F as measured with a food thermometer. Even if a product is smoked, cured, vacuum-packed, and/or fully cooked, it is still a perishable product and must be kept cold. If perishable food arrives warm — above 40 °F as measured with a food thermometer — notify us. Do not eat or taste suspect food.

Is it okay to eat a lobster that died in transit?

YES. However, you will need to cook any dead lobster within 8 hours of discovering a lobster died.  Remove the rubber bands from the claws of the dead (or suspected dead) lobster or cook it in a separate pot to distinguish it from the live lobsters. Its meat should be just as firm as the rest. If the meat is spoiled, it will be crumbly. If you receive a dead lobster, please take photographs of the product and EMAIL US.

It can be difficult to tell the difference between a dead lobster or simply a sluggish lobster after being shipped. A good test is to gently touch the lobster’s eye and see if it moves. If there are no signs of life, don’t give up yet! A lobster does not have to be alive at the exact moment you are cooking it to still be good. The lobster’s temperature and the length of time it has been dead are the important factors to consider when deciding if a lobster is edible or not.

What should I do with a dead lobster?

COOK IT! Remove the rubber bands from the claws of the dead (or suspected dead) lobster or cook it in a separate pot to distinguish it from the live ones.

It is completely safe to cook live and dead lobsters together. Fully cook the lobster according to the instructions provided with your order or on this site. When your lobsters are cooked, check the consistency of the tail meat. If the meat appears firm, it is okay to eat it! If the meat is watery, loose and mushy, it should be discarded.

When should I cook my lobsters?

We advise you to cook your lobsters the same day you receive them. However, if you keep them in the refrigerator, they should keep an extra day. Please understand that if you wish to keep your lobsters alive until the following day, you are doing so at your own risk.  We cannot guarantee survival of lobsters past their delivery date.

Is my online order secure?

YES. All online orders are encrypted and your credit card information is not stored. You will notice “https” when you’re checking out; this ensures the checkout is secure.

How do I prepare Maine lobster?

Lobsters can either be cooked live or killed prior to cooking. CLICK HERE for prep tips.

Do you have questions about a lobster’s anatomy and what is safe to eat?

1. Are the eggs inside the tail edible?
Yes. However, if the eggs are black, it means your lobster is not cooked enough. Cook the lobster until the eggs turn RED! Red eggs, or “lobster caviar,” are delicious and fine to eat.

2. What about the green stuff  (tomalley)?
Tomalley is the liver of the lobster, located between the tail and the body. Many people love it and consider it a delicacy. Some do not like it and discard it.

3. What is the white stuff on the lobster meat?
That is the fat from the lobster, which can stick to the meat. It is normal and can be eaten or discarded. If you’re preparing cooked lobster meat for later, a great way to remove the fat is by placing the cooked meat in a bath of salty water and gently rubbing it off.

How do I check on the status of my order?

EMAIL is best @ info@getmainelobster.com. Office Hours 8 A.M. EST 8 P.M. EST.

How do I get my Tracking Number?

Check your email inbox. UPS and Get Maine Lobster both email you the tracking number!

For UPS Tracking Status Call 1-800-742-5877 or visit UPS online

How do I change or make a correction to my Order once it has been placed?

For Order corrections/changes EMAIL us at info@getmainelobster.com

I am having trouble with my Coupon Code?

For Coupon Issues, EMAIL us at info@getmainelobster.com

General information and other questions?

For ALL other Inquiries, Call: 866-562-4817

Hours of Operation
Mon – Fri: 8am EST through 8pm EST
Sat and Sun: e-mail support only