Black Point Seafood is partnered with PeriShip, a value added logistics provider, exclusive to FedEx, and industry leader in the management of perishable shipments. Once your order leaves us, PeriShip will manage your shipment and keep you informed of any changes or issues. For questions related to transit, please contact PeriShip directly at 866-928-6428 (***This is NOT a number for GETMAINELOBSTER. This is for shipping inquiries once your order is in transit).

SHIPPING RATES

Total shipping fees will be calculated at checkout when you select your shipping state under “Calculate Shipping“. The total ship fee will vary between $20 and $45 depending on which shipping state you select. ***All Live Seafood Orders will also have a Base Ship fee Between $5 and $20 added to the total Ship Fee.***Saturday arrival is an extra fee of $25, above and beyond other ship rates.

ARRIVAL DAYS

Tuesday thru Saturday for all Live or Fresh orders. Wednesday thru Saturday for all Flash Frozen orders. Live lobster orders must be placed before 9:30 AM EST for arrival the next day. Orders usually arrive between 9am and 6pm;be advised some delays may occur. Saturday arrival may not be available in all areas. In some cases, FedEx may deliver a day earlier than projected. We are not able to control this. When expecting the arrival of perishables, we recommend that you be prepared for this, by setting up notifications of delivery updates.***NOTE: There is a good chance the delivery driver will NOT knock upon arrival…although we request that they knock. Check often and refer to your tracking # status.

Holiday Shipping Schedule 2013

Due to Fedex’s schedule and holidays, we will NOT have deliveries for the following dates; Monday May 27th (Memorial Day), Tuesday May 28th, Thursday July 4th, Friday July 5th, Monday September 2nd (Labor Day), Tuesday September 3rd, Thursday November 28th, Friday November 29th, Saturday November 30th, Wednesday December 25th, Thursday December 26th, Wednesday January 1st, Thursday January 2nd.

SHIPPING METHOD

ALL Live or Fresh orders ship standard overnight. ALL Flash Frozen orders ship 2-Day air or ground service. We are unable to ship to APO/FPO, P.O. Box’s, rural routes, and destinations outside the U.S.A. If your unsure about delivery to your address, please contact us prior to placing your order. We ship all packages with Authorized Release. The Package may be left by the carrier at your door, if the carrier feels it is safe and secure to do so.  We recommend that you make arrangements to have someone available for delivery.  Packages that are not left at the door will be returned to the station for re-delivery the following day or available for pick up at the local carrier’s station. Please be aware that we do not guarantee products after the first attempt of delivery.

WEATHER POLICY

We are not responsible for packages that are delayed due to inclement weather. We do our best to track potential weather systems that could effect your order. We will hold or release orders based upon the probability of your order arriving on-time and fresh.

ADDRESS CORRECTIONS

Customers are held responsible to input their correct SHIPPING ADDRESS. This includes Name, Street, City, State and Zip Code. Once the shipment has been picked up by FedEx, there will be a $15 address change fee charged to update the corrected address. We will not refund or reimburse those orders that were not delivered on time due to an incorrect address.